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September 15, 2006

Sending and Receiving E-mail on the Road

Dear Larry,

I read with interest your column on sending e-mail while on the road. But I still don’t get it. Why can I receive my Optimum Online e-mail while I’m traveling yet still have trouble sending?

D. D.

Dear D. D.,

Once upon a time, there were two neighboring countries, the Blue country and the Green country. Each country had an official postmaster who was responsible for handling that country’s mail. If Jane lived in the Blue country, the Blue postmaster would be responsible for delivering all of her incoming mail to her. And if Jane wanted to send some outgoing mail, the Blue postmaster would also pick it up and send it on her behalf.

Jane decided to take a trip and travel in the Green country. Her inbound mail wouldn’t be a problem because the Blue postmaster would see to it that it made its way to Jane wherever she happened to be. But when Jane wanted to send a piece of outgoing mail, she’d have a problem. Since she wasn’t a citizen of the Green country, the Green postmaster would be unwilling to deliver her outbound mail—it was hard enough for the Green mailman to attend to his own citizens let alone help out visitors from another land.

Your predicament, D. D., is somewhat similar. Your e-mailbox resides with Optimum Online, and they will deliver your inbound mail to your computer wherever it happens to be—as long as it’s connected to the Internet. Also, when you’re at home and connected to the Optimum Online Internet service that you’re paying for, Optimum Online happily attends to your outgoing mail as well.

When you’re traveling, however, that’s another story. Let’s say you and your laptop are visiting someone in the New York City area and are now connected to Time Warner Cable. Your computer, on the other hand, is still programmed to send mail via your home Internet provider, Optimum Online. When you try to send outgoing mail while connected to another service, Optimum Online will refuse to accept it because it can detect that you’re not directly connected to their service.

The reason this doesn’t work is not because of a cost factor, it’s because of the potential for rampant spam. If any or all Internet providers were willing to send just anybody’s mail, then spammers (businesses who mail out unsolicited junk to millions and millions of addresses) would have free reign, and the providers would soon become overloaded with junk mail. (That’s why travelers didn’t have this problem as early as six or seven years ago when spam wasn’t such a huge issue.)

You have three choices available to you when it comes to sending e-mail on the road:

(A) If your mailbox happens to reside with a company who will only send your outbound mail if you provide a valid user name and password, then you won’t have a problem sending mail wherever you happen to be—as long as your computer is programmed to provide that username and password.

(B) If you change your computer’s outgoing mail settings to those of the service you’re connected to, you’ll be able to send mail. In the Optimum Online example above, you’d have to change your outgoing mail settings to Time Warner Cable when you were visiting and connected to their service in the New York City area. When you’re on an extended stay somewhere, this may not be a big deal; but when you’re in a hotel room for only a day or two, figuring out the correct settings and programming them into your laptop may be impractical.

(C) Use a free web-based mail service to send mail when you’re on the road. A good generic choice would be www.mail2web.com. Here’s how to use it:

1. If you use Outlook Express to send and receive mail, click Tools, Accounts, Properties, Servers. (Outlook users can find their settings in much the same way.)
2. Take note of your Incoming (POP3) Server Name and your Account Name.
3. Go to www.mail2web.com and click Advanced Login.
4. Enter your Incoming Server name in the Server Name box.
5. Enter your Account Name in the User ID box.
6. Enter your e-mail password in the Password box.
7. Click Check Mail.
8. Once you’re connected, click a Subject line to read one of your messages on your mail server or click New Message to compose and send a new mail message.
9. When finished, click Logoff.

This isn’t a perfect solution, but at least you’ll be able to get your outbound mail on its way when you’re on the road.

This is Larry Schneider, logging off.
 

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