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April 18, 2008

Uninvited Company

Dear Larry,

I like to pride myself in being very careful about what programs I download and install on my computer as it’s really important to me to keep it running in top form. All of a sudden, I noticed a new icon appear on my desktop called Safari. Does this mean anything to you?

P. L.

Dear P. L.,

Sadly, it does. But don’t fret. It won’t harm your computer and can easily be removed if you wish (via Add/Remove Programs or Programs and Features in Control Panel). What’s bothersome to me and should be to you is how it got there in the first place. The software was installed in a very underhanded way and frankly was done so by a company who should know better. If this is any indication of what lies ahead for the software industry, then woe is us!

I’ve written before about the complications involved in producing good quality, bug-free software. Unfortunately, computers and the software that makes them work are getting more and more sophisticated by the day. It’s becoming harder and harder for teams of human programmers to produce a clean running piece of software, and repairing, patching, and correcting bugs in software that’s already been released has been an ongoing problem.

Fortunately, the Internet has significantly mitigated this problem by allowing programmers to build into their software the ability to download and install the patches on their own—along with improvements and enhancements that may contain additional bugs in need of a fix! There’s no question that this process of automatic software updates has resulted in more secure and smoother running software.

A good example of this is Apple’s well known music program, iTunes. All species of iPods as well as the more recently released iPhone have been extremely successful ventures for Apple. Their iTunes software is the backbone of all this hardware, and Apple’s ongoing support and commitment to the quality of iTunes via automatic updates has been relatively unblemished…until now.

Recently, Apple did something that many of us in the industry find rather despicable. In an attempt to boost their presence in the Windows Internet browser market (now dominated by Internet Explorer and Firefox), Apple has started piggybacking its iTunes updates with a new installation of their Internet browser, Safari. Unless you’re careful, this can happen in a rather surreptitious manner. It’s one thing for Apple to try and market their Safari software during an iTunes update, but it’s something else indeed when Apple installs the software on your computer unless you’re careful to opt out of the installation. (To make matters worse, Apple doesn’t even explain very well what Safari is, so the average user may be tricked into thinking it’s a required component of iTunes.)

Apple has seen fit to corrupt the software update process and now uses it as a vehicle to force feed their user base with software they may not need nor want on their computers. It will be a sad state of affairs if this technique for pushing software on an unsuspecting public becomes commonplace. Shame on you, Apple!

This is Larry Schneider, logging off.
 

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